Support tools

Support tools

Use these tools to help our customer support solve problems related to your F‑Secure app.

Support tool (FSDIAG) for Windows

Create and send an FSDIAG file to F‑Secure support with this tool. Our customer support may ask you to do this to gather information for troubleshooting and help solve technical problems with your F‑Secure app.

Instructions

Support tool (FSDIAG) for Mac

Create and send an FSDIAG file on your Mac to F‑Secure support with this tool. Our customer support may ask you to do this to gather information for troubleshooting and help solve technical problems with your F‑Secure app.

Instructions

Uninstallation tool for Windows

A program that you can use to remove F‑Secure products from your computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

Uninstallation tool for Mac

A script that you can use to remove F‑Secure app from your Mac computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

More information about threats

Threat descriptions

Get the technical details and removal instructions on specific threats.

Submit a sample

Submit malware and suspicious samples for analysis.

Threat classifications

Read how F‑Secure classifies programs based on the risks they pose.